CONSULTING
Expert advice focused on impact and concrete implementation
Our Consulting & Audit offer supports you in analyzing, structuring, and optimizing your digital transformation and ECM projects. We intervene upstream to secure your strategic choices and downstream to guarantee their successful implementation. Our approach combines business vision, technological expertise, and operational pragmatism proven over more than 20 years.
Value Proposition
Our approach guarantees full alignment between IT and business objectives to maximize business value.
We rapidly identify optimization and performance levers while reducing project risks from the earliest stages. To guide you effectively, we provide decision-making support with concrete, prioritized recommendations, driving a true acceleration from strategy to execution.
When to choose this solution ?
We support you in evaluating the maturity and modernization of your platforms to lay the foundations for your future evolution.
We intervene in the master plan and scoping of a transformation program or an ECM project, as well as the audit of an existing IT system (performance, organization, security). Our expertise also guides you in defining roadmaps or target architectures, providing true strategic decision-making support.
Commitments & Proof Points
-
Senior consultants with dual business and technological expertise
-
Structured and industry-proven methodologies
-
Operational and directly actionable deliverables
-
Quality assurance framework aligned with market standards (ISO, best practices)
Let’s discuss your challenges to build a solid and sustainable foundation for your transformation.
TECHNICAL ASSISTANCE
Accelerate your projects while maintaining total control
Our Staff Augmentation and Technical Assistance offer provides you with experts who are ready to deliver value from day one, seamlessly integrating into your teams and aligning with your business goals. As specialists in digital transformation and market-leading Enterprise Content Management (ECM) solutions, our consultants support your Centers of Excellence, Service Centers, or project teams on critical initiatives—all while fully respecting your internal methodologies and governance. You gain the flexible capacity you need to scale up without adding organizational overhead.
When to choose this solution ?
-
Strategic Project Scaling: When you need temporary reinforcement or a foundational team expansion for critical projects.
-
Hard-to-find Technical Expertise: When your initiatives require niche skills (such as ECM architecture or specialized systems integration).
-
Peak Workloads & Transformation: When managing a sudden surge in business activity or navigating an ongoing organizational transformation.
Value Proposition
To maximize your success, we focus on driving immediate project acceleration with zero recruitment delays, allowing you to kick off operations right away. Thanks to highly adaptable resource scaling tailored to your workload and shifting priorities, we adjust our support in real time.
You benefit from certified expertise across both your business and technical environments, with seamless continuity and execution quality guaranteed at every stage. Finally, our secured approach ensures effective operational risk mitigation.
Commitments & Proof Points
To guarantee the success of your projects, we provide you with highly experienced, carefully vetted consultants.
We maintain a constant level of excellence through regular performance tracking, relying on industry-proven methodologies (such as Agile and structured project management frameworks). Ultimately, our rigor is reflected in a quality assurance framework that aligns strictly with top market standards.
Let’s connect to discuss your needs and deploy the right experts at the right time.
FIXED-PRICE PROJECT
Secure your strategic projects with a firm commitment to results, timelines, and costs.
Our Fixed-Price Agreement with Guaranteed Results allows you to hand over all or part of your projects to a partner accountable for delivery. From design to production deployment, we manage the entire lifecycle with clear contractual objectives. You benefit from total visibility and a strong commitment, allowing you to focus entirely on your business goals.
When to choose this solution ?
This solution is ideal for your foundational projects (platform setup, migrations, upgrades, evolutions, and integrations).
It perfectly matches the need for clear budget and schedule visibility, or a desire for the complete outsourcing of a project or a specific work package.
Value Proposition
We provide a strict contractual commitment to deliverables, timelines, and quality, ensuring full cost control and a reduction in budget overruns.
Through structured project management equipped with clear key performance indicators, we minimize risks via clear accountability and accelerate time-to-market. Finally, we ensure the security of our working environments (ISO 27001) alongside continuous improvement frameworks (ISO 9001).
Commitments & Proof Points
-
Dedicated project governance and regular reporting
-
Proven methodologies (Agile or V-model depending on context)
-
Expert teams in digital transformation and ECM
-
Quality assurance framework aligned with market standards (ISO, best practices)
Let's build together a results-driven commitment tailored to your challenges.
MANAGEMENT SERVICES (TMA)
Secure, control, and maximize the value of your applications
Our Identity
The Aerow Managed Services (MSS) business unit drives the support, assistance, and Application Management Services (AMS) for the EIM solutions deployed by the group. Cross-functional by nature, our role is to mobilize expertise from across Aerow’s diverse practices to guarantee service continuity, optimize solution performance, and ensure the controlled evolution of our clients' critical applications.
Our Core Capabilities
-
Premium RUN Services: Ensuring the daily availability and uptime of your applications, backed by the support of dedicated experts and an industrialized incident resolution process.
-
ISO-Certified Operational STEERING: Transparent tracking of workloads and metrics (SLAs/KPIs), with quality-controlled governance and reporting.
-
Turnkey BUILD-TO-RUN Transition: Securing the shift from the project phase to operations right from the design stages, driven by ongoing knowledge capture and continuous optimization.
-
Tailored DELIVERY Model: Onshore (France), Offshore (Mauritius), or hybrid setups designed to perfectly balance your quality, cost, and proximity requirements.
-
ITSM Process AUTOMATION via AI Integration: Centralized request intake,
What Sets Us Apart
-
RUN services backed by 20+ years of client experience: Enriching day-to-day operations through Aerow’s cross-functional expertise.
-
Strong commitments: Guaranteeing continuous cost control, high-quality delivery, and strict adherence to deadlines.
-
Value-driven governance: Steered by clear, shared performance indicators (SLAs/KPIs) and regular review committees, fostering close collaboration and a resilient, long-term partnership.
-
A France / Mauritius hybrid model: Providing the agility needed to tailor delivery capabilities to our clients' unique challenges.
-
Continuous industrialization of RUN operations: Driven by purpose-built tools, process automation, AI, and continuous improvement methodologies.
Our Ambition :
To continue shaping the intelligent maintenance of tomorrow proactive, measurable, and value-driven where every ticket becomes actionable data, every incident an opportunity to learn, and every managed service a sustainable driver of business performance.
SMART-SHORE
(offshore)
Our Identity
Established in 2011 in the heart of the Indian Ocean in Mauritius, AEROW ECM World serves as the technical powerhouse and performance accelerator for the Aerow Group. Seamlessly integrated into our international ecosystem (Paris, Lyon, Brussels, Geneva), this strategic subsidiary brings together passionate engineers and consultants driven by a shared ambition: to elevate our clients' digital transformation and Enterprise Information Management (EIM) to the next level.
Our Expertise
Aerow ECM World delivers end-to-end expertise across the entire information lifecycle and document process workflow:
-
Engineering & Custom Development: Designing bespoke architectures and integrating market-leading solutions (OpenText, Microsoft, SAP, Tungsten Automation, etc.).
-
Application Management Services (AMS) & Support: A high-level technical and functional back-office ensuring maximum availability, airtight security, and continuous performance for your critical platforms.
-
Automation & Modernization: Cloud migration strategies, paperless transformations, and Business Process Optimization (BPM/RPA).
What Sets Us Apart
-
The "Smart-Shore" Model: The perfect balance between local European responsiveness and the operational firepower of Mauritius. Our clients benefit from seamless service continuity, with no language barriers and highly favorable time-zone alignment.
-
A Certified Talent Incubator: We invest heavily in the continuous training and upskilling of our Mauritian teams. Our experts master the cutting-edge technologies and Agile methodologies required by major global corporations.
-
A Dynamic, Local Footprint: Deeply embedded in the Mauritian tech ecosystem, Aerow ECM World cultivates a stimulating and innovative workplace culture, allowing us to attract and retain the island’s top talent.
R&D INNOVATION
Since its inception, Aerow has always been visionary. Founded in 2004 to deliver high-end expertise to a niche market—ECM (Enterprise Content Management)—Aerow rapidly developed complementary areas of expertise, including Digital, Business Intelligence, and Performance. Even back then, the company launched its own graphic and audiovisual studio, Studio A, to create innovative digital journeys powered by user-centric design and application ergonomics.
Aerow pioneered the development of these offers—highly unique at the time—which have now become established industry standards.
Early on, Aerow recognized the need to build a structured Research & Development approach that went far beyond simply tweaking what already existed. This initiative focuses on breaking through genuine scientific and technical roadblocks—such as the interoperability of fragmented systems, constrained distributed architectures, AI-driven fraud detection, and massive data migrations—where standard market technologies fall short right out of the box.
Our R&D work is driven by a multidisciplinary team of consultants, engineers, and researchers from top-tier universities and schools. This translates into rigorous experimentation: formulating hypotheses, testing prototypes, and learning from negative results to explore fresh architectural paths.
This scientific approach continuously enriches our knowledge base and fuels the development of new, highly digital, creative, and robust offerings.
This commitment to R&D paired with our deep expertise in Records Management and strategic partnerships with industry leaders like OpenText and AnswerModules enables us to build high-value, field-tested solutions. By deploying these innovations directly into our clients' ecosystems, we consistently reinforce our position as a go-to partner for complex content challenges.
Our R&D achievements
