S.A.P.
Unlock the Value of Your SAP Data
Turn your documents into performance drivers. Aerow’s SAP Solutions Experts (SSE) business unit supports large enterprises in digitalizing and optimizing their SAP processes by combining deep business expertise with market-leading solutions (OpenText & Tungsten Automation).
What Sets Us Apart
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End-to-End Expertise: Capture, processing, integration, and archiving of content within SAP.
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Flawless Mastery of OpenText & SAP: Extensive expertise across xECM, VIM, ArchiveLink, Core Archive, and more.
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Intelligent Automation: AI and OCR-driven automation of Procure-to-Pay processes.
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Proven Track Record with Enterprise Accounts: Trusted by major leaders such as Vinci, Safran, and Sanofi.
Our Key Areas of Expertise
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SAP-Integrated Document Management: Instant, contextualized access to your content.
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Accounts Payable Automation (VIM, PDAP): Seamless digitization and processing of vendor invoices.
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Intelligent Capture & IDP (Tungsten): Enhancing data reliability right at ingestion.
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Secure Archiving & Regulatory Compliance.
Our Ambition To seamlessly connect your content with your SAP processes to drive efficiency, compliance, and end-to-end visibility.
A Committed Team Over 30 experts across France and internationally, backed by a strong ecosystem of partners, dedicated to high-value projects.
CUSTOMER COMMUNICATION MANAGEMENT
From Document Management to Customer Excellence
Aerow’s CCM Business Unit transforms customer communications into a driver of operational performance and user experience.
Invoices, statements, regulatory mail, and digital communications: managing these critical workflows today requires balancing personalization, compliance, and industrial-scale efficiency. In this context, CCM (Customer Communications Management) becomes a structural component of information systems, driving operational efficiency, cost control, and customer relationship management.
We operate across the entire document lifecycle, from upstream strategic planning to production deployment, supporting our clients in mastering, streamlining, and scaling their document output management platforms.
End-to-End Mastery of Your Document Workflows
We support our clients across the entire value chain to streamline and modernize their platforms:
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Consulting & Scoping: Audits, architecture definition (On-Premise or Cloud), and vendor selection support.
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Transformation & Integration: Implementation, legacy system migration, and production workflow modernization.
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Run & Optimization: Maintenance, support, and systems optimization under operational conditions.
Why Choose Aerow for Your CCM Strategy?
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Technological Independence: We recommend the solutions best suited to your challenges (OpenText, Quadient, kwsoft, Compart, Sefas, etc.) with zero vendor bias.
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Mastery of Complex Environments: As specialists in high-volume processing, we guarantee the industrialization, performance, and reliability of your workflows.
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Business & IT Convergence: Our consultants seamlessly align CIO requirements with business department needs.
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Data Optimization: We leverage your document data to maximize the impact and relevance of your communications.
Whether you are a partner seeking technical excellence or a talent looking for new challenges, our BU puts expertise at the heart of transforming your communications.
ENTREPRISE CONTENT MANAGEMENT
From Raw Data to Business Intelligence
In an environment where information flows at exponential rates, the ability to control, structure, and maximize the value of your corporate memory has become a decisive competitive advantage. We transform your robust, legacy systems into intelligent, AI-ready platforms seamlessly connected to your business processes.
Driven by recognized expertise and a leading multi-technology portfolio, we support you end-to-end, from creation to compliant archiving, to turn your content into an essential business driver, accelerate value creation, and secure your transformation journeys.
What Our Solutions Deliver
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Breaking Down Silos: Centralizing and unifying information across your departments and diverse systems.
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AI & Search Modernization: Integrating AI (particularly agentic AI) and powerful search engines to access the right content at the right time, from any device.
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Environment Securitization: A proven capability to operate in critical, highly regulated, secure, and ultra-high-volume environments.
Our Core Expertise
We deliver comprehensive, end-to-end expertise covering the entire document lifecycle:
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DMS & ECM: Global management of digitized documents, emails, images, and unstructured content.
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Intelligent Workflows: Automation of document and business processes.
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Governance & Compliance: Filing plans, retention rules, traceability, GDPR compliance, and legal electronic archiving.
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Electronic Signature & Document Viewing: Seamless integration directly into your core business tools
A Unique Multi-Technology Portfolio
We master market-leading solutions to secure your transformation, migration, and cloud/DevOps journeys:
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Legacy & Critical Ecosystems: Cutting-edge expertise in Documentum (Transition to X-Plan + D2, consulting, run) and OpenText Content Services (Content Server, AnswerModules).
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Modern & Cloud-Ready Solutions: Seamless integration of Nuxeo, FlowerDocs, AODocs, and InfoArchive.
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Search & Artificial Intelligence: Deployment of Sinequa, Generative AI, and agentic technologies.
Our Concrete Delivery Models
Our consultants and experts operate across all phases of your projects:
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Consulting & Architecture: Functional scoping, vendor selection, architecture design tailored to your industry challenges, and deployment process modernization.
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Integration & Deployment: End-to-end implementation of platforms and their advanced modules.
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Migration & Upgrades: Secure transfer of your document repositories and seamless upgrades of your existing environments with zero downtime.
Why Choose Us? A Proven Track Record of Expertise
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Historical Stability: An expert business unit founded in 2004 with over 20 years of unparalleled experience in France and a track record of more than 100 successful projects.
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International Delivery Power: Over 110 specialized consultants certified at the highest industry levels (OpenText, AnswerModules, etc.), with a strategic presence in France, Belgium, Canada, and Mauritius.
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Flexibility & Scalability: A dedicated nearshore competence center in Mauritius tailored to absorb high-volume projects and optimize your transformation journeys.
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High-Stakes Sectors: A recognized footprint in highly demanding industries, including Defense, Energy, Banking & Insurance, Public Infrastructure, and Heavy Industry
REGULATORY
Anticipating IT system disruptions to turn regulatory constraints into digital maturity.
The electronic invoicing reform is not just a standard digitization project; it is a profound transformation that introduces three simultaneous shifts to the IT system: the transition from images to structured data (Factur-X, UBL, CII), mandatory intermediation via an Accredited Platform (PA), and the evolution of the invoice into a dynamic workflow.
As a specialist in Finance, Procurement, and Supply Chain integration, Aerow supports mid-caps and large corporations well corporate regulatory compliance. We seamlessly connect your accredited platforms to your existing environments (ERPs, middlewares, DMS/ECM) to secure your transformation journeys and automate your processes.
Our Expertise & Solutions
Our technical and business support covers the entire lifecycle of your invoices and financial workflows:
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Dynamic Lifecycle: Automation of the 4 mandatory statuses (Submitted, Rejected, Refused, Received) and integration of lifecycle milestones to eliminate informal exchanges.
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Complex Scenarios & E-Reporting: Management of specific use cases (credit notes, down payments, self-billing, intercompany flows) and frequently overlooked e-reporting mandates (B2C sales, cross-border purchases).
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Reliable Audit Trail & Evidentiary Archiving: Designing a unified archiving architecture to preserve your invoices for 10 years within a regulatory, compliant Electronic Archiving System with legal evidentiary value
Four ERP-to-Accredited-Platform Integration Patterns
To inject the Accredited Platform (PA) as a critical, resilient component of your infrastructure, we master four architecture models tailored to your existing systems:
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Pattern A (Direct ERP-to-PA API): Ideal for modern ERPs (SAP S/4HANA, Oracle Cloud, Dynamics 365) to deliver minimal latency.
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Pattern B (Middleware / ESB): Total decoupling via MuleSoft, Talend, or Azure Integration Services—perfect for format transformations (EDI to Factur-X) and multi-entity corporate groups.
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Pattern C (Deferred Batch Flows): Built-in robustness via a secure file exchange area, suited for legacy ERPs (SAP ECC, AS/400).
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Pattern D (DMS / ECM as the Core Pivot): Integrating the Accredited Platform directly into your document management system for a unified view, ideal during the workflow coexistence phase.
Managing the Transition Period (2026–2027)
The primary operational pitfall lies in the heterogeneous coexistence of workflows. Starting September 2026, your IT system must simultaneously handle four distinct streams without any process disruption:
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Electronic Invoices received via the Accredited Platform (from Large Enterprise and Mid-Cap suppliers).
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PDF Invoices received by email (from SME suppliers), requiring our advanced OCR/IDP capture technologies.
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Paper Invoices received by mail (requiring time-stamped digitization).
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Customer Invoices issued from your end via the Accredited Platform.
Aerow safeguards this critical phase through multi-criteria deduplication mechanisms (to prevent duplicate payments between PDFs and the Accredited Platform) and by deploying a technical partner-tracking registry (Procurement / IT Department).
Why Aerow ?
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Rigorous Integrator Expertise: We do not treat the Accredited Platform (PA) as a basic SaaS tool, but as a critical infrastructure component. We evaluate your platforms against a strict framework: API quality, contractual SLAs ($\ge$ 99.9%), cost-free reversibility, and robust security (OAuth 2.0, mTLS, ISO 27001).
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Cross-Functional Governance: We help you structure your organization by defining an Electronic Invoicing Process Owner—acting as the core pivot between Finance, IT, and Procurement.
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Continuity Guarantee: Designing fallback procedures (local queuing systems) to maintain operational resilience and handle potential Accredited Platform downtime during month-end closes.
INTELLIGENT DOCUMENT PROCESSING
Intelligent Document Processing & Workflow Automation
As a critical asset and revenue driver for businesses, data today represents a major digitalization challenge. In this context, the automation and digitization of inbound workflows have become a strategic priority to fully unlock the potential of your information whether structured or unstructured.
Part of the Aerow EIM business unit, our Intelligent Document Processing (IDP) practice supports you in implementing intelligent capture solutions. By effectively combining emerging technologies, we optimize both customer and employee experiences through a secure, compliant, and end-to-end automated process.
Our Expertise & Solutions
Our IDP offering encompasses intelligent automation technologies designed to orchestrate and streamline the entire capture and processing lifecycle:
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Omnichannel Acquisition: Capture of inbound workflows from any source (mail, emails, forms, etc.).
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Recognition & Extraction: Cutting-edge technologies combining OCR, Automated Document Reading (ADR), and Automated Document Recognition (ADR) for classification.
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Real-Time Controls: Automated verifications performed directly at ingestion to ensure data accuracy and trace processing errors.
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Workflows & Orchestration: The backbone of your processes (whether traditional or AI-powered), orchestrating digital services (e-signatures, facial recognition) and routing information to your line-of-business applications or Electronic Archiving System (EAS).
A Leading Partner Ecosystem
To secure your projects and automate manual or time-consuming tasks, our strategy relies on mastering the market's best technologies (Machine Learning, NLP, RPA, BPM, and Agentic AI). Our expertise is structured around our key partners, deployed in the following order:
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OpenText: OpenText Capture (formerly Captiva), Core Capture.
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Tungsten: KC, KTA, TTA, APS, PDAP.
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Microsoft: Power Automate.
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Automation Anywhere
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Make: Integromat / Celonis.
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Nintex: K2.
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UiPath
Our Delivery Models & Business Use Cases
Historically embedded within large-scale digital transformation and digitization projects, our IDP offering is primarily designed for departments handling high document volumes and/or requiring rapid time-to-market:
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Business Process Digitization: Optimized inbound workflow management and electronic archiving.
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Key Sectors & Departments: Finance & Accounting, Insurance, Supply Chain, and HR Functions.
IA RAG
Enrichir l'IA par vos données internes pour des réponses fiables et contextualisées
At Aerow, we build Retrieval-Augmented Generation (RAG) frameworks as accelerators for accessing enterprise knowledge. Our solutions unlock the full potential of your corporate document repositories while guaranteeing complete traceability and reliable responses.
This approach is central to our AI offerings, delivering context-aware answers that are systematically mapped back to their source documents.
This approach drastically reduces LLM hallucinations, builds user trust, and unlocks the full value of your existing document repositories.
At Aerow, we augment this core foundation with governance mechanisms, confidence scoring, human-in-the-loop validation, and comprehensive traceability to ensure response quality and explainability. As a result, RAG evolves into a true business copilot, driving productivity and smarter decision-making.
A RAG is not a chatbot; it is a document intelligence engine. At AEROW, we start by understanding specific business use cases: regulatory research, customer support, document analysis, operational assistance, or decision-making support.
Next, we connect your enterprise information sources: DMS, SharePoint, OpenText, knowledge bases, ERPs, or line-of-business databases. Documents are analyzed, indexed, and enriched using semantic search mechanisms.
When a user asks a question in natural language, the system does not simply rely on its raw statistical knowledge. Instead, it retrieves the most relevant documents, extracts the key passages, and generates a context-aware response complete with source citations.
Client Success Story
The RAG framework is deployed to query an OpenText document repository using natural language. Users instantly receive context-aware answers complete with cross-references to the original source files, drastically accelerating regulatory research and the retrieval of historical document precedents.
"An LLM knows how to speak. A RAG knows how to speak YOUR data."
This is the most effective way to illustrate the difference between a 'generic' ChatGPT and a truly production-ready enterprise AI platform.