SENIOR CCM CONSULTANT (M/F)
About the job
As part of our growth, we are looking for a Senior CCM (Customer Communications Management) Consultant to support our clients in designing, implementing, and optimizing their customer communications management solutions.
You will work on high-value projects, collaborating directly with business and IT teams to modernize and scale omni-channel communication workflows (print, email, SMS, push notifications, etc.).
-
Gather and analyze business requirements.
-
Design tailored CCM solutions that address client challenges.
-
Contribute to scoping, architecture, and integration of the solutions.
-
Configure and customize CCM tools (Quadient, OpenText, Koba, Compart, etc.).
-
Manage testing, quality assurance (QA), and production deployment phases.
-
Support client teams through the change management process.
-
Mentor and develop junior consultants.
-
Master’s degree (Bac+5) in Computer Science, Engineering, or a related field.
-
Minimum 5 years of experience working on CCM projects.
-
Proficiency in at least one market-leading CCM solution.
-
Strong understanding of IT architectures and omni-channel environments.
-
Proven experience in project management and client relations.
-
Excellent analytical and communication skills.