MANAGEMENT SERVICES (TMA)
Secure, control, and maximize the value of your applications
Notre identité
Le domaine Managed Services (MSS) d’Aerow porte les activités de support, d’assistance et de tierce maintenance applicative des solutions EIM intégrées par le groupe. Transverse par nature, son rôle est de mobiliser les expertises des différents domaines Aerow pour garantir la continuité de service, la performance des solutions et l’évolution maîtrisée des applications critiques de nos clients
Our Core Capabilities
-
Premium RUN Services: Ensuring the daily availability of your applications, backed by the support and assistance of dedicated experts, and an industrialized incident resolution process.
-
ISO-Certified Operational STEERING: Transparent tracking of workloads and metrics (SLAs/KPIs), with quality-controlled governance and reporting.
-
Turnkey BUILD-TO-RUN Transition: Securing the shift from the project phase to operations right from the design stages, driven by ongoing knowledge capture and continuous improvement.
-
Tailored DELIVERY Model: Onshore (France), Offshore (Mauritius), or hybrid setups designed to balance quality, cost, and proximity requirements.
-
ITSM Process AUTOMATION via AI Integration: Centralized requests, automated ticket pre-qualification, real-time KPI generation, and automated feeding of our Knowledge Base.
What Sets Us Behind / What Differentiates Us
-
20+ years of proven client experience: RUN service offerings enriched daily by Aerow’s cross-functional expertise.
-
Strong commitments: Guaranteeing continuous cost control, high-quality delivery, and strict deadline compliance.
-
Value-driven governance: Steered by clear, shared performance indicators (SLAs/KPIs) and regular review committees, fostering tight collaboration and a resilient, long-term partnership.
-
A France / Mauritius hybrid model: Providing the flexibility to scale and adapt delivery to our clients' unique challenges.
-
Continuous industrialization of RUN services: Driven by purpose-built tools, process automation, AI, and continuous improvement methodologies.
Our Ambition
To continue pioneering the next generation of smart maintenance—proactive and highly measurable—where every ticket transforms into actionable data, every incident becomes a learning opportunity, and every managed service acts as a sustainable lever for business performance.